Table of Contents
Introduction
The Locale platform offers a dynamic and flexible environment to automate and simplify the translation process. With our unique Lang Connector you can effortlessly integrate your Zendesk instance to facilitate the automatic extraction and processing of content for translation within your existing workflows. Whether you rely on a Translation Management System (TMS), Machine Translation (MT) engine, or dedicated human translators, our solution makes it easier than ever to ensure accurate and efficient translations. Experience a new era in translation automation, where linguistic barriers are effortlessly overcome, and your global support and communication efforts are enhanced.
What you’ll need to get started
The Login link for Locale (https://app.locale.to/en/)
The admin login information with access to the Admin Console for your Zendesk instance.
Note: If you do not possess the correct credentials to access this information, please contact your system administrator or your Zendesk representative. Locale does not have access to this nor do we provide this information.
User login information for both your Locale instance, and your Zendesk instance
A trial account of Locale can also be taken for free by going to locale.to and selecting the “Get Started” button
Adding the Zendesk Connector to Locale
In order to add the Zendesk connector to your Locale instance, you’ll need the URL of your Zendesk instance and admin credentials, or credentials which allow you to add languages and edit content.
Start by accessing your Locale instance with your username and password. Once logged into Locale (instructions on that can be found here) you’ll see a Dashboard which looks something like this image below.
Select the Add Project button and you’ll be presented with the Locale App Store.
Select the Customer Success option in the menu filter to the left, and select the Connect button under Zendesk in the first row.
The next step will require you to enter the URL of your Zendesk instance. Copy and paste the URL of your store, without the https:// or www. information, and without any information from the trailing slash on wards, just like the image below, and select Submit.
The next step requires logging into your Zendesk instance with the admin credentials to confirm the connection
Finally, Locale will synchronize the connection with your Zendesk instance, and you’ll be ready to create a Zendesk project in Locale.
Creating a Locale project with the Zendesk Connector
Once you’ve followed the steps above to configure the Zendesk connector, you’re ready to create a project.
Start by entering the source and target languages for your instance and selecting Add Project.
Make sure to use the correct language variants when creating your project.
Locale will automatically calculate the number of words which need to be translated for your project
You can also access the Content tab to select or deselect the specific categories and articles which will be sent for translation
Note: Locale can only access articles and categories which have been published. Anything in the draft status in Zendesk will not be extracted for translation.
When all the necessary content has been selected for translation, your content can be pushed for translation.
And show the status In Progress
Once the translation step has been completed, the status will update to Complete in Locale
And the content will be delivered into your Zendesk instance.
